Shipping policy
Shipping Policy – JZ Signature
Order Processing
All orders are processed within 1–3 business days (Mon–Fri).
You will receive a confirmation email with tracking once your order has been shipped.
Shipping Destinations
We ship to:
- Finland
- European Union
- Selected international countries
If your country is not available at checkout, please contact us.
Delivery Times
- Finland: 5-10 business days
- EU: 5-10 business days
- International: 7–21 business days
Delivery times are estimates and may vary depending on location and carrier.
Shipping Costs
Shipping is calculated at checkout based on weight, size, and destination.
Free Shipping
Free shipping to Europe on all orders over €250 (EU only).
🇫🇮 Free shipping to Finland on all orders over €50.
Multiple Shipments
To ensure faster delivery, orders may be shipped in separate packages depending on supplier location and product availability.
Customs, Duties & Taxes
- EU orders: No additional customs fees
- Non-EU orders: May include import duties, VAT, or customs fees
These charges are the responsibility of the customer.
Tracking
All orders include tracked shipping.
Tracking details are sent via email within 24–48 hours after dispatch.
Delays
Delays may occur due to customs processing, courier disruptions, or high demand.
We are not responsible for delays outside our control, but we will assist where possible.
Address Accuracy
Please ensure your shipping details are correct.
We are not responsible for incorrect or incomplete addresses or failed deliveries.
Additional shipping costs may apply for re-delivery.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 48 hours of delivery.
We will work with the courier to resolve the issue as quickly as possible.
Contact
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website where the payment was made.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying